12th September 2014 - Very pleased to let you know that my ring has arrived and I am absolutely thrilled with it. I am very grateful to you for such a professional, helpful and friendly service.KarenIlford
I just wanted to write and say how impressed I was with your service. My husband has a large ring size which is difficult to get in a two-tone ring and after much searching online I found your company. The facility of the freephone number made my enquiry so much easier, and I was told exactly how to go about requesting the ring I required. Having enquired at several other places (and being quoted about double the price) I decided to place an order with you, although it was expected to take up to 10 days to arrive due to the unusual size.
TWO days after I placed my order there was a Royal Mail card through my door (unfortunately I was out when it arrived). It was well wrapped and my husband loves it, in fact preferring it to his original (now lost) wedding ring.
Thank you very much for your assistance with my order.Mrs J HematiSouth Shields
18th November 2014 - I am so grateful you have managed the engraving Kerry and I would recommend you to anyone as you have all been so brilliant. Your customer service is top draw other companies could learn a lot from yourselves how to deal with customers. My thanks once again to you all.CarolineLeamington Spa
Received the ring in fast time, we are very pleased with the ring it is excellent
thank you.P. CowardOttery St Mary
We'd just like to offer our feedback on your service, and the ring that we've just bought from you. Order no:...
First of all your website and return emails:
Clean, easy to view, easy to navigate and very functional (selecting ring sizes and finishes etc)
We didn't find an easier and more functional site than yours which does make all the difference when selecting a company to buy from.
Your return emails are also comprehensively constructed, easy to view and functional (ie order tracking).
Good call. We're impressed.
Secondly your service:
Nothing short of excellent. You didn't put a foot wrong, bar the postal strike the ring arrived when it should have but, of course, this wasn't your fault.
When we ordered our ring you emailed us to advise us that the postal strike was a constraint but you met your promise to despatch it as soon as you could and when we called asking whether we'd need to sign for it the lady at the end of the phone was polite, professional, clear and concise.
Your paperwork was also as clear as could be. Free postage.
There's nothing to find fault in at all! We're very impressed.
Thirdly the product:
Excellent. The ring was nicely packaged and the box is great. Also the free ring-sizer was a nice touch.
The polished finish was also excellent and in fact better than we had seen in retail shops. That was a nice surprise.
The price, of course, was also excellent. This was a nice bonus for us because we bought this ring for well over half the price of retail stores in our area!
The ring looks absolutely perfect. We're very impressed.
We're sticklers for good service / business practice and will always complain if a company wrongs us.
Bay Rings have certainly impressed us, exceeded our expectations and can certainly expect us to come back again and again.
After just one order we feel that we can confidently recommend your company to anybody we know who is looking to buy jewelery and you can be certain that we'll sing your praises while we do.
Basically you didn't miss a beat at any stage. Not one single mistake.
In fact we're stunned that we received such good service and communication for the price we were paying!
Thank-you for restoring our faith that there are still companies out there who clearly know what they're doing and understand who pays the salaries!
SincerelyJob & Sky WheelerMaidenhead