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Terms and Conditions

Thank you for using the Bay Rings Gold Trade In site. Please use this section for information regarding the Terms and Conditions that govern your use of the site. You will also find information on scrapping gold, trade in old jewellery for new, your privacy and your security. Please read these "Gold Selling" Terms & Conditions carefully before sending us your Goods. If you have any questions, please contact us by clicking the link

  1. General
  2. Gold Selling Request
  3. Sending Goods
  4. Offer
  5. Cancellation
  6. Payment
  7. Security Policy
  8. Privacy Policy
  9. Licence
  10. Service Access
  11. Disclaimer
  12. Governing Law and Jurisdiction

1. General

1.1 The Bay Rings website is operated by:
Bay Jewellers Ltd, a company registered in England and Wales, whose registered office is 51 Craven Park Rd, London N15 6AH, United Kingdom. Bay Jewellers Ltd Company Registration Number is 5746521 and VAT Registration No is 934434523

1.2 Our contact details are as follows:
Telephone numbers: 0800 043 1390 or 020 8802 9596

1.3 We may revise these Terms and Conditions at any time by updating this posting. You should check this Website from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website.

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2. Gold Selling Request

2.1 You can submit your selling request in the following ways:
Online: Filling the online Gold selling request form on this website
Phone: 0800 043 1390 or 020 8802 9596

2.2 Please complete the online form supplying us your full name and address plus your contact phone number & email address. You will then be asked to give us an estimated weight of the items you are sending with the approximate value, which you can find out by using the online calculator, please also give a brief description of the items you are sending. All fields marked with an asterisk must be completed.

2.3 Once you have completed your details on the online form, select 'confirm' to submit your details. You will receive an on-screen acknowledgement with your reference number and details of where to send your gold and/or gold jewellery. Please make a note of this reference number for future reference. We will also send you an email acknowledgement that we have received your Gold selling request.

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3. Sending Goods

3.1 When packing your jewellery for postage, please enclose your name and the reference number, received when you submitted your details.

3.2 You will need to ensure that your Goods are carefully wrapped to avoid any loss or damage in transit. We may reject any envelope or package which has been opened, damaged or tampered with and will return these to you. If the envelope has been damaged or tampered with, we will advise you of this upon receipt. However we are not responsible for any loss or damage occurring while the Goods are in transit to us.

3.3 For your own protection, we recommend you use a secure dispatch method like Royal Mail Special Delivery, ensuring that the parcel has the right level of insurance in relation to the value of the goods you are sending. Please ensure that you retain your proof of postage. We are not responsible if your goods are lost or damaged in the post or are not received by us.

3.4 By posting goods to us for purchase, you confirm the following.

  • You are resident in the United Kingdom.
  • You are over 18 years of age.
  • You are the owner of the Goods you wish to sell to us, and have full authority to sell the goods to Bay Rings (Bay Rings can, but shall not be required to, ask you to provide documentation or other proof of such ownership).
  • You are acting on your behalf and not as the agent or representative of another person.

3.5 By posting goods to us for purchase, you guarantee all of the following.

  • The goods are sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever.
  • No items sent to us are the result of illegal activity in the UK or any other country and any transaction initiated by you will not cause Bay Rings to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of the United Kingdom or any other country;
  • You also agree not to send any hazardous material to Bay Rings and not to send Bay Rings any material that does not contain precious metals.
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4. Offer

4.1 Once your items have been received they will be weighed and tested by our expertly trained team to determine their value, based on that day's precious metal markets.

4.2 By posting Jewellery to us for purchase, you accept that this process of determining a value involves testing by placing certain acids on the gold, silver, platinum or other items which can leave permanent staining and/or deep scratches. . If following valuation we return your Goods for any reason, Bay Rings will not be liable for any damage caused in this way or any resulting decrease in the value of the items.

4.3 We will notify you within 2 days of receipt of your Goods of whether we wish to make an offer to purchase your Goods. Where we decide to make an offer, we will inform you by email that your offer. We are under no obligation to make an offer to you.

4.4 Our offer will always include two options

  • Option A – Trade-in

We will offer you 100% value of your Gold, Platinum for a trade-in and upgrade on a new wedding ring, engagement ring or any other item within our beautiful jewellery range.

  • Option B – Cash value

We always offer cash as an alternative, the value of cash is based on the gold content of your items and the current market value subject to refining costs.

4.5 The offer to purchase your Gold will be valid for 24 hours, after that time we may need to change the price we can offer, due to fluctuations in the market price for Gold.

4.6 Where some or all of the goods are not precious metal and/or have no resale value and we do not wish to make an offer, we will notify you of this. If in this case you want us to return the goods, you must notify us within 7 days of receipt of offer, we will then return the goods to you, however a post and packing charge may apply. If we don’t hear from you after 7 days, we shall reserve the right to dispose of the goods at our discretion, without any compensation payable to you.

4.7 Gemstones: We will only make offers for substantial Diamonds and Gemstones in prime condition. However as on most occasions the cost to remove the Gemstones from their settings will far outweigh its value to us, they therefore have no intrinsic value. If you have an item that contains stones which you believe to be valuable, or of sentimental value we recommend removing the stone(s) prior to sending it in to us. Bay Rings will not be held responsible for loss or damaged precious or semi-precious stones contained in your Property that is sent to us for valuation. Any gemstones within items received will not be returned.

4.8 Where we otherwise decide not to make an offer to you, we will notify you of this and we will return your goods to you at no cost to you.

4.9 If you accept our offer to purchase your goods, a contract becomes instant and binding. Thereafter, you will not be able to get your Goods back. We intend to recycle your goods immediately after the contract is agreed.

4.10 If it becomes apparent to us that you are not the owner of the goods you have sent to us, we may at any time, before or after the contract is agreed, at our choice, either return to you the goods we have received or return the goods (or the equivalent price) to their true owner. If we return the goods (or the equivalent price) to the true owner of the goods, we will not be responsible to you for returning the Goods or paying the equivalent price to you.

4.11 We do not file details of your selling request for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the acknowledgement email for your own records. If you wish to obtain specific details of your selling request please contact us.

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5. Cancellation

5.1 If you change your mind before or after sending your goods to us, you can cancel your request at any time until you have notified us that you have accepted our offer. In this case we will return your goods at no cost to you.

5.2 If we return the Goods to you, and your Goods gets lost in the post, we will pay you the amount that we would normally offer you for your Goods (or in accordance with any quote we have provided to you if valid) subject to any restrictions in this terms and Conditions or on this Site.

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6. Payment

6.1 Once our offer has been accepted, we will arrange details with you, no later than the working day after you accept our offer.

6.2 If you accept the trade in offer we will send you a discount voucher code for the value of the offer to spend on a future purchase with us.

6.3 If you accept the payment option, we will pay by one of the following payment methods.

  • Option A – Bank Transfer. We will deposit funds direct into your account. We will only pay into accounts in the UK, with funds leaving our account the next working day after you agree to our offer. There is no charge for this service. We will send you a payment receipt confirming the money has been transferred.
  • Option B – Cheque. We will send you a cheque via Royal Mail First Class Post, the next working day after you have agreed to our offer made out in your name to the address you supplied us when you submitted your selling request. There is no charge for this service. We will also enclose a payment receipt.
  • Option C – Cash. We can send you cash via Royal Mail Special Delivery, the next working day after you have agreed to our offer to the address you supplied us when you submitted your selling request. There will be a Post and Packing charge for this Cash Service. Once the cash has been delivered and signed for, our obligations have been fulfilled and we will not be liable if it then goes missing or does not reach you. For this reason, we suggest that you only use this Cash via post service if you know and trust everyone who lives at the address to which we are sending the cash.

6.4 Prices shown on our website and our offer are in Great British Pounds Sterling and we will only make payment to you in GBP Sterling. As part of our commitment to the security of our customers we may contact you to request further validation of your details.

6.5 We always try to ensure that the prices on are correct but errors may occur. If we discover an error in prices on our website, or on the offer made to you, we will inform you as soon as possible using the contact details you supplied us with. We will then give you the option of reconfirming the offer at the correct price or cancelling it. If you wish to decline the offer we will return your goods at no cost to you.

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7. Security Policy

7.1 Security is one of our top priorities and we guarantee to keep all details you supply us confidential.

7.2 Please also be aware that we also do not send your card details out with your goods either - avoiding any possible security issues in transit.

7.3 When you place an order by our secure server, your credit card details are protected from interception. 

7.4 Our servers offer 256-bit SSL3 encryption of data transmissions, so your security is assured whenever you place an order. Depending on your browser, you will see a different confirmation that your connection is secure (on our checkout page). Generally it will be a small padlock on the top or at the bottom of your browser.

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8. Privacy Policy

8.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

8.2 We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

8.3 We will not email you in the future unless you have given us your consent.

8.4 We will give you the chance to refuse any marketing email from us or from another trader in the future.

8.5 The type of information we will collect about you includes:

  • name
  • address
  • phone number
  • email address
  • bank details

8.6 We will never collect sensitive information about you without your explicit consent.

8.7 The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at If you find any inaccuracies we will delete or correct it promptly.

8.8 The personal information which we hold will be held securely in accordance with our internal security policy and the law.

8.9 If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

8.10 We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

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9. Licence

9.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) No documents or related graphics on this Website are modified in any way;
(b) No graphics on this Website are used separately from accompanying text; and
(c) Any of our copyright and trade mark notices and this permission notice appear in all copies.

9.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

9.3 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content without our prior written permission.

9.4 Any rights not expressly granted in these terms are reserved.

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10. Service Access

10.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

10.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

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11. Disclaimer

11.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

11.2 The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

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12. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We recommend you print out a copy of these terms and conditions for your future reference.

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