We'd just like to offer our feedback on your service, and the ring that we've just bought from you. Order no:...
First of all your website and return emails:
Clean, easy to view, easy to navigate and very functional (selecting ring sizes and finishes etc)
We didn't find an easier and more functional site than yours which does make all the difference when selecting a company to buy from.
Your return emails are also comprehensively constructed, easy to view and functional (ie order tracking).
Good call. We're impressed.
Secondly your service:
Nothing short of excellent. You didn't put a foot wrong, bar the postal strike the ring arrived when it should have but, of course, this wasn't your fault.
When we ordered our ring you emailed us to advise us that the postal strike was a constraint but you met your promise to despatch it as soon as you could and when we called asking whether we'd need to sign for it the lady at the end of the phone was polite, professional, clear and concise.
Your paperwork was also as clear as could be. Free postage.
There's nothing to find fault in at all! We're very impressed.
Thirdly the product:
Excellent. The ring was nicely packaged and the box is great. Also the free ring-sizer was a nice touch.
The polished finish was also excellent and in fact better than we had seen in retail shops. That was a nice surprise.
The price, of course, was also excellent. This was a nice bonus for us because we bought this ring for well over half the price of retail stores in our area!
The ring looks absolutely perfect. We're very impressed.
We're sticklers for good service / business practice and will always complain if a company wrongs us.
Bay Rings have certainly impressed us, exceeded our expectations and can certainly expect us to come back again and again.
After just one order we feel that we can confidently recommend your company to anybody we know who is looking to buy jewelery and you can be certain that we'll sing your praises while we do.
Basically you didn't miss a beat at any stage. Not one single mistake.
In fact we're stunned that we received such good service and communication for the price we were paying!
Thank-you for restoring our faith that there are still companies out there who clearly know what they're doing and understand who pays the salaries!
SincerelyJob & Sky WheelerMaidenhead
28-11-2012 Finally i have a ring that fits!!!!!!!!
I just wanted to say thank you for all you assistance, (it shouldn't be as it should be a given) but it's so nice to have such excellent customer service.
Someone who is actually bothered by the part they play in selling goods and wants to make it right for the customer.
Once again thank you very much for all you hard work.
I hope you have a lovely break over Christmas and the New Year.
I recently purchased an 18 ct white gold heavy weight (7mm) flat shaped wedding band with a matt finish. I would like to thank you for the prompt delivery of the ring and the quality of the gold, i am really happy with the productTomPortsmouth
22-Oct-2012. Hi, I would just like to write and say how impressed I was with my recent order for a “Russian Wedding Ring” I ordered the ring after finding your website, reading different customers reviews, your company literature and history and must say that all that I read have proved to be absolutely the truth. Once the order was place I received an email explaining exactly the procedure I should expect, delivery timescale and everything was like clockwork, the ring was received within a few days as promised. Your company was a delight to deal with and the ring is beyond my expectation at a very competitive price. Thank you RegardsDave PWitham
31/12/2013 - Today I received the ring I ordered I was very pleased, a great item at a great price. I must compliment you on your excellent service and communication. I WOULD HIGHLY RECOMMEND YOU to anyone thinking of making a purchase.Keith JWarrington, Cheshire
For all your hand engraving needs from a single initial to a full family crest at Bay Rings, we will make that special piece of jewellery even more special. Our signet rings are hand crafted and individually hand engraved. Whatever your choices are we guarantee you the finest hand engraving created by master craftsmen. Prices start from £45.00 for hand engraved initials to £199.00 for a family crest.